Welcome to FIX.CY! This Privacy Policy outlines how we collect, use, and protect your information when you use our website and services and applies to all users of www.fix.cy and any services associated with it, including mobile, embedded, or third-party integrations.
Information We Collect
- Personal Information: When you register, post a service, or contact another user, we may collect your name, email, phone number, and address. We may also collect optional information, such as profile photos, service descriptions, and social login data (if you sign in with Google, Facebook, or other third-party accounts).
- Usage Data: We automatically collect technical data such as IP address, browser type, pages visited, and device information.
- Payment Information: When you purchase listing slots or promotional features, we process your payment securely via a third-party payment processor, Stripe. Payment card details are never stored on our servers; only limited information, such as the last 4 digits, may be retained for service purposes. Payment data may include your name, email, and transaction information, which we use to process the purchase, update your available slots, and send receipts.
- We may also collect information you provide when using messaging features, such as messages sent via “Message Fixer” or other in-platform communication tools.
How We Use Your Information
- To create and manage your account.
- To display your listings and respond to service requests.
- To process transactions securely.
- To communicate updates, promotions, or service-related information.
- To improve our platform through analytics and feedback.
- To enable direct communication between users and service providers through features like “Message Fixer” and WhatsApp contact buttons.
- For marketing communications, we will only send emails or messages if you have provided explicit consent. You can withdraw consent at any time.
- For fraud prevention, dispute resolution, and legal compliance.
- Legal basis for processing: We process your personal data based on your consent, to fulfill contractual obligations, or under our legitimate business interests in providing and improving our services.
- Direct Messaging / “Message Fixer”: When you use the “Message Fixer” button on any listing page, your messages are sent directly to the service provider (Fixer). Messages may include your username or contact info depending on your privacy settings. Messages are used only to facilitate communication and are not shared with third parties. By using this feature, you consent to its use for this purpose.
- Communication via WhatsApp: When you provide a phone number on FIX.CY, it will remain hidden from public view. For mobile users, a WhatsApp contact button may be automatically generated to allow direct communication via WhatsApp. WhatsApp messages are sent directly to your device and are not stored or logged by FIX.CY. By providing your phone number, you consent to its use for this purpose.
- Communication Preferences: By providing your contact information, you consent to receive messages from other users, system notifications, or platform updates via email, phone, or messaging apps like WhatsApp. You can opt out of marketing communications at any time, but service-related notifications are necessary to use the platform.
- Analytics and Interaction Tracking: We track interactions on listings, including listing views, phone number clicks, and WhatsApp button clicks. Listing owners can see aggregated statistics for their listings, such as the number of views and clicks. General listing views are visible to all users. This data is collected to help improve our services and provide insights to listing owners. You can opt out of tracking and analytics by adjusting your browser settings.
- Automated Decision Making / Profiling: We may use automated systems to analyze user interactions and improve the platform. No automated decisions are made that have legal or significant effects on you.
Cookies and Tracking Technologies
We use essential cookies for site functionality, analytics cookies to understand usage, and marketing cookies to improve your experience, remember preferences, and deliver relevant promotions. By clicking “Got it” on the cookie popup, or signing in you consent to our use of cookies. You can control cookie settings in your browser.
For more information on the specific cookies used, their purposes, and expiration times, please visit our detailed Cookie Policy.
Sharing Your Information
- With other users as necessary for service transactions, including messages sent via “Message Fixer”.
- With third-party service providers (e.g., hosting, analytics, payments) under confidentiality agreements.
- When required by law or to protect our legal rights.
- We do not sell your personal information to third parties. We only share data with service providers under strict confidentiality agreements to operate the platform.
Third-Party Services
We use third-party services to provide platform functionality, process payments, and analyze usage. These services may collect or process your personal information in accordance with their own privacy policies. Examples include:
- Stripe for secure payment processing
- Hosting & analytics providers to monitor and improve platform performance
- WhatsApp integration for direct messaging via generated contact buttons
- Data transfers: Any transfers of your data outside the European Union are protected using Standard Contractual Clauses in compliance with GDPR.
Third-party services we use include hosting providers, analytics platforms (Google Analytics), payment processors (Stripe), and email services. Their privacy practices may differ from ours.
Data Retention
We retain your data for as long as your account is active or as needed to provide services for legal or business purposes. You may request deletion at any time. We regularly review stored data and delete or anonymize information that is no longer necessary for service operation.
Your Rights
- Access and update your personal data.
- Request deletion or restriction of your data.
- Withdraw consent for marketing communications.
- Right to Complain to a Supervisory Authority: If you believe your rights under data protection laws have been violated, you have the right to lodge a complaint with the Data Protection Commissioner in Cyprus.
- You have the right to access, correct, delete, restrict processing, object to processing, and receive a copy of your data in a portable format. To exercise your rights, contact us at [email protected]. We will respond within 30 days. Requests may require identity verification for security purposes.
Security Measures
We implement technical and organizational measures to protect your data, including SSL encryption, firewall protection, and secure hosting. Personal data is protected using encryption, secure backups, and restricted access policies to authorized personnel only.
Scam / Safety Disclaimer
Safety and Fraud Awareness: FIX.CY does not guarantee the accuracy, legality, or safety of user-provided services. Users are responsible for conducting their own verification before engaging in any transactions. While we encourage reporting suspicious activity, we cannot be held liable for any losses or damages resulting from user interactions.
Children’s Privacy
Our services are not intended for users under the age of 18. If we become aware that a minor under 18 has provided personal data, we will delete it immediately.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date. Significant changes will be communicated via email to registered users in addition to updating this page.
Contact Us
If you have questions or concerns, contact us at: [email protected]